Thank You for Being a Customer
We are so honored to have you as a customer. It is a priority at Dust and Mop House Cleaning to ensure that we take exceptional care of our customers. As with any service business, our team (especially our Cleaning Pros) rely on us to give them a full schedule each week. We schedule our customers on a specific date and time. In return, we ask our recurring and one time customers to please give us a 48 business hour notice for any reschedules, skips or cancels.
We highly encourage our customers to provide us with alternate cleaning dates for a reschedule rather than "skipping" a service (which includes fees). We charge fees for skipping service because the service you have signed up for is priced off of having that cleaning every week, 2 weeks or 4 weeks. When you skip a cleaning that increases the time between cleanings and our Cleaning Pro needs additional time on the next cleaning to maintain your home. Weekly and Bi-weekly customers are allowed 1 or 2 free skips (see details below) per 12 month period. Monthly customers must reschedule cleanings to avoid a skip fee. 8 weeks between cleanings is just too long to maintain a home.
Please review our full terms and conditions here
Below is an overview of our Skip, cancel and reschedule policies.
- SKIP FEE EXPLAINED: We encourage our customer to reschedule a cleaning, rather than skip. In the event that you would need to skip a scheduled cleaning, your pricing will be adjusted for the next cleaning using the fee schedule below. Please remember that your home was quoted for a specific interval between cleanings, going longer between cleanings would require the adjustment. Dust and Mop offers discounted cleanings for recurring service. We do this to provide our customers with a consistent day and time. This also allows our staff to have a steady schedule with predictable income. In addition, the skip fee is applied to add extra time and compensate the cleaner for additional time on the next cleaning. **Please note that a cancellation fee would apply if you request a skip within 48 business hours.
- Skip Fees (Must request skip with more than 48 business hours notice)
Weekly - No skip fee
Bi-weekly - $35 (Receive 1 FREE skip per 12 months)
Monthly - $50* (Skip fees apply to ALL Monthly Cleanings)
*Please note that Monthly customers who skip 2 cleanings in a row will be charged for a non-discounted Top to Bottom on their next cleaning.
- Cancel/Terminate Service/Skip (Within 48 Business Hours): All weekly and bi-weekly customers get a FREE skip based on the chart above. If you cancel or skip service within 48 business hours notice, you will still be charged the full amount of the cleaning visit or $150 whichever is greater, and no reschedule or skip fee will be due. If your cleaning is scheduled for Monday, we request notice of cancellation by 9 a.m. the Friday prior to your appointment.
Submit Request to Reschedule or Skip
NOTE: Please read information above prior to submitting
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