Rescheduling Policy

We understand that life happens, and sometimes schedules change. That’s why we offer a flexible 7-day rescheduling window—allowing you to move your cleaning within 7 days before or after your scheduled date (subject to availability).

However, when a cleaning is skipped entirely, it doesn’t just leave an empty spot on the calendar. It impacts:💙 Your Cleaning Pro’s Paycheck – They rely on a full schedule for financial stability, and last-minute skips mean lost wages.

🏡 Your Home’s Cleanliness – Skipping cleanings leads to heavier buildup, making it harder to maintain the high level of cleanliness you expect.

🧹 Our Small Business & Team Stability – As a local business, our ability to provide great jobs, benefits, and ongoing training depends on predictable schedules.

We will always do our best to assign your regular Cleaning Professional to your home. However, there may be times when your regular Pro is unavailable due to illness, vacation, or other scheduling needs.

In those cases, we will assign a substitute Cleaning Pro who is fully trained and trusted to provide the same high level of service you’ve come to expect from Dust and Mop.

If you decline a substitute and your regular Cleaning Pro is unavailable, your appointment will be skipped and charged under your Reserved Cleaning Commitment. This helps us maintain schedule integrity and honor the time that was reserved specifically for your home.

We kindly remind you that we cannot guarantee the same Cleaning Pro every visit. Our routing system is designed to reduce drive time for our team by grouping nearby homes together—allowing us to stay efficient, punctual, and consistent.

✔️ If you need to reschedule, you can move your cleaning within 7 days before or after your original scheduled date.

✔️ Your recurring cleaning schedule will not change—your next cleaning will still happen on its original cycle.

✔️ Reschedule requests must be submitted through our reschedule request form.

✔️ If a cleaning is skipped, we will add extra time to your next cleaning to ensure your home gets the attention it needs.

Think of rescheduling as a one-time adjustment, not a reset.

For example, if you typically have bi-weekly cleanings on Wednesdays and need to move one cleaning to Friday, your next cleaning will still occur on the originally scheduled Wednesday—keeping your home on its regular rhythm.

If you choose to skip a scheduled cleaning instead of rescheduling, the full cost of the cleaning will still be charged. This allows us to honor our commitment to your Cleaning Pro while also continuing to support our team and operations.

We understand that true emergencies can happen. As a courtesy, each customer is allowed one last-minute reschedule (within 48 hours of a scheduled cleaning) every 12 months, at no charge—provided the reason qualifies as a true emergency (e.g., illness, hospitalization, or similar unexpected event).

After this one-time exception, any additional reschedules made within 48 hours of a scheduled cleaning will be considered a skipped cleaning and charged in full as part of your Reserved Cleaning Commitment.

This policy helps ensure fairness to our Cleaning Professionals—who depend on their scheduled cleanings for income—and helps us maintain a reliable schedule for all customers.