FAQS
Help & FAQs
General Information
We service the following areas:
- Raleigh
- Cary
- Apex
- Holly Springs
- Morrisville
- Fuquay-Varina
If you’re not listed here – please give us a call so we can check the distance.
Our Top to Bottom Deep cleaning is one of our most popular cleanings. The Top to Bottom Deep cleaning is a thorough and detailed cleaning of your house.
(See the page labeled Top to Bottom Deep Cleaning for a list of items covered in this cleaning.)
There are two ways you can book your cleaning appointment:
You can get a free quote by filling out the form on our website and one of our customer specialists will contact you. Or you can give us a call or text at (919) 600-4497 and we will be thrilled to tell you all about our services and get your first cleaning scheduled.
Dust and Mop is one of the leading providers of home cleaning services in the Triangle area for over 11 years. There is no easier way to schedule professional home cleaning.
- Fill out the quick free quote form or call our office at (919) 600-4497.
- We will schedule your initial deep cleaning at a time convenient to you.
- We will select your recurring cleaning slot – same day, same time and we try to keep the same cleaner each cleaning!
- We will clean your home so it sparkles and shines!
We never ask our customers to sign a contract – our good work is how we keep our customers. And, all cleanings are 100% guaranteed. If you are unhappy with any part of your cleaning, just call us within 24 hours and we’ll come back and make it right.
Dust and Mop will provide most of the product and equipment. However, we ask that the customer supply the following items; a vacuum (don’t worry if your vacuum breaks, we have backup). Also, be sure to have a toilet brush at each toilet for our cleaners to safely clean the inside. If your home is being cleaning for a move in/move out cleaning and is empty, we will supply you with everything needed for your cleaning (except the toilet brush).
Here’s what sets us apart for all the others:
- We are a woman-operated small business. (We are a local small business, not a national franchise). Jamie Reader, our owner collaborates with her peers across the US and is also a coach to other cleaning business owners.
- We are 100% committed to our customers’ complete satisfaction. Our goal is to provide a valued service for a reasonable price.
- Our one cleaning technician per cleaning model is the secret to our success. You’ll have a chance to get to know your cleaning technician and they will quickly learn your home and your unique needs. We do try to send the same cleaner each time however it is not guaranteed.
- All of our employees go through a rigorous criminal background and reference checks, and a strict interview process prior to being hires. We don’t use contractors.
- All of our employees are insured and bonded.
- Our cleaning technicians are professionally trained
Tip are not required, but our always appreciate by our cleaners. There are several ways you can leave a tip for your cleaners:
- You can give your cleaner a cash tip at the time of the cleaning
- If paying by check, you can include a tip in the check (we will make sure they get their tip).
- You can add it to your credit card charge by calling, texting or emailing the office [email protected] (we will make sure they get it on payday)
Pricing & Policies
At Dust and Mop we guarantee all of our work. If you are dissatisfied with anything we do, simply give us a ring within 24 hours of the cleaning and we will come back and make it right. We do require our customers to allow us back into their home to meet our 100% guarantee.
We generally do not offer refunds on cleanings. Our commitment is to do the job right the first time, or to provide a re-cleaning at no charge if we missed anything, our 100% Guarantee
We offer discounts when a customer signs up for recurring service. Occasionally, we also send out email blasts for specials and incentives for potential and exiting customers.
All bookings with Dust and Mop require a credit card on file and is our only form of payment. We take Visa or Mastercard.
Our pricing is based on the square footage of your home (or the square footage of the part of your home we will be cleaning). The most accurate way to get a quote is to call our office at (817) 813-9194.
Your credit card on file is charged on the day of cleaning.
We accept credit cards for payment. Visa or Mastercard.
Trust & Safety
We do everything we can to ensure our employees are trustworthy and honest by thoroughly screening applicants and running national criminal background checks prior to hire. We will not hire anyone that has any criminal background.
If anything goes wrong during your appointment, please call the office at (919) 600-4497
Quality – If you are not happy with your cleaning for any reason, please call the office within 24 hours of your cleaning and we will make arrangements to come back to make it right.
Breakage – Our maids are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately. We will pay up to $100 per breakage item, when the value is verified. Please move expensive figurines, art and glassware to a safe location when we are in your home to clean.
All of your billing information, including credit card information is kept safe and secure.
All cleaners are thoroughly screened and background checked prior to employment. We do not hire anyone who cannot pass a background check.
Yes. We carry general liabilities insurance and all of our cleaners are bonded. We take the security of your home very seriously and do everything we can to make sure we are all protected.
Gift Certificates
You can redeem a gift certificate by calling, texting the office at (919) 600-4497. You can also reach us via email.
Yes, we are willing to work with our clients to make sure that your certificates are used until the balance is depleted.
Due to the nature of gift certificates, we are unable to offer a refund. They are however transferable – anyone with the gift card code can redeem the gift card. So yes, you can re-gift them!
Gift Certificates do not expire!
My Service
We will bring everything needed to make your home sparkle and shine. If you have special products you’d like us to use, please don’t hesitate to let us know. We do ask that you provide your own vacuum and a toilet bowl brush at each toilet.
Dust and Mop is always willing to customize your cleaning to meet your unique needs and budget. Please note that some extras may require additional charges. If you would like to request additional services, please contact the office at 919-600-4497
If anything goes wrong during or after your appointment, please call the office at (919) 600-4497
Quality – If you are not happy with your cleaning for any reason, please call the office within 24 hours of your cleaning and we will make arrangements to come back to make it right.
Breakage – Our maids are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately. We will pay up to $200 per breakage item, when the value is verified. Please move expensive figurines, art and glassware to a safe location when we are in your home to clean.
Easy, just tell our office staff how the maids can gain entry into your home when you make your booking. Most customers leave a key under the mat, in a lock box, or provide a code for the door so that we can get in and out of their home for the service when they are not home. We do not accept keys to hold onto for entry. Our teams are very trustworthy and will be sure to lock up afterwards.
Please carefully read through our policies on Skipping and Cancelling a cleaning. It is important for us to give our customers and cleaning technicians a consistent schedule. Please be mindful when managing your travel schedule, etc. We understand things happen and we give all recurring customers one 'free' skip on a recurring cleaning (not initial top to bottom) with no fees. After that we would charge as indicated below. All one time and initial cleanings must adhere to our cancellation policy below or charges incur. There is no 'free skip' for initial or one time cleaning.
SKIP FEE: In the event that you cancel or skip a scheduled cleaning you will be assessed the following skip fees for different frequencies of service. Dust and Mop offers discounted cleanings for recurring service. We do this to provide our customers with a consistent day and time. This also allows our staff to have a steady schedule with predictable income. We offer one free “skip”per 12 months/per client.
Skip Fees:
Weekly - $10
Bi-weekly - $20
Monthly - $50*
Skip 2 Cleanings in a row - You will be charged the full, non-discounted price for the next catchup cleaning. *Please note that Monthly customers who skip 2 cleanings in a row will be charged for a non-discounted Top to Bottom on their next cleaning.
CANCELLATION - If you cancel service with less than 48 business hours notice, you will still be charged the full amount of the cleaning visit or $150 whichever is greater, and no reschedule will be due. If your cleaning is scheduled for Monday, we request notice of cancellation by 9 a.m. the Friday prior to your appointment.
We provide house cleaning services inside your home. There are however some things that we don’t do.
- Wipe bulbs and glass fixtures
- Put away dishes
- Clean chandeliers
- Move or lift anything over 15 lbs
- Step higher than 2 steps on a step stool
- Clean bio-hazards (mold, blood, bodily fluids)
- Remove high levels of trash/debris (hoarding)
- Clean up animal waste
- Clean cat litter box
- Clean insects/rodents/rodent droppings
- Clean walls
- Clean hard to reach or high areas, windows, ceiling fans
- Wash exterior windows
- Clean garages
- Clean screened in porches
- Clean inside cabinets or drawers (except for move in/out cleanings)
- We do not guarantee mini blind cleaning (1" blinds)
- Move furniture or large rugs
There are services that can be added for an additional fee. They include
- Changing Sheets (we make beds)
- Interior Windows
- Vacuum furniture (sofas, arm chairs, etc.)
- Edging of carpets
- Oven
- Refrigerator
We want to offer our clients a service that fits their situation. We can work with you to discuss which rooms you do not want cleaned and give you a quote. Our pricing is very well thought out after 12+ years in business. Most of our customers do not live to the capacity of their home and we understand there is typically 1-2 bedrooms and baths that will only require a light cleaning.
We will make every effort to send the same team every time however we cannot guarantee the same cleaner. If one of our team members is sick or on vacation we will be sure to send a substitute team member so that you will receive continued service. Please be assured that all of our cleaners are well trained cleaning pros.
You can also request a specific team member or team in the note and we will do our best to honor your request.
